Returns and exchanges

In additon to the abovementioned right of withdrawal, the Products purchased on the present website can be returned within 14 days from receipt of delivery, provided that they will be received in the same conditions they were shipped.

The Products must be returned filling the form:

In accordance with the provisions of articles 6 and 13 of the Regulation (EU) 2016/679:

– once the existence of the right of return has been verified, the Vendor will inform you via email at the address you used to send the request of return;
– you must reserve the return of the Product within 14 days from the date you receive the communication from the Vendor, according to the instructions given by the latter.

In this case we will refund only the Price of the Product you purchased but not the expenses for the return of the Product. The risks deriving from trasnportation and return will be at your own expense. Such provisions are additional and do not preclude the right of withdrawal as described at article 7.

Remember that you must return the items within 14 days from the receive date of your purchase. The items must be returned in original condition.

If you no longer have the original packaging, you can return your order using any other packaging, as long as it is sealed correctly to avoid losing the item(s).

You don’t have to write a shipping address on your package.

If you wish to modify or cancel your return request, please contact us so that we can process it.

You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions

REFUND

  •  The refund will be made by bank transfer, will be asked you the coordinates once the return has been approved.
  • You will receive email confirmation of the return once it has been completed.

If you have any request or question, contact us at ecommerce@alanred.com.