Terms and Conditions of Sale

The following General Terms and Conditions of Sale govern the offer and sale of products on our web site ("www.alanredunderwear.com"). The products purchased on www.alanredunderwear.com (hereby defined as the “Products” or the “Product”) are directly sold by Magir S.r.l. ("the Vendor"), with registered address at Via Aurelio Saffi 132 – Varese 21100 (Italy), VAT Number n. 00216790121, Share Capital Euro 10.471,00, fully paid up.


1. Our Business Policy
The Vendor offers products for sale on www.alanredunderwear.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

"Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession.
If you are not a Consumer, please do not buy any products on www.alanredunderwear.com.

The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.

These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on www.alanredunderwear.com between the users of the present website and the Vendor.

The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.alanredunderwear.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.alanredunderwear.com and third parties.

2. How to Execute a Contract with the Vendor
In order to place an order for the purchase of one or more Products following the consultation of the catalogue available at www.alanredunderwear.com, you must:

·      Click on the “Add to cart” button;

·      Fill in the order form with your personal data and your delivery address.[VM|LP1] 


Before submitting your order form for the purchase of Products, you will be asked to carefully read the General Terms and Conditions of Sale. The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each Product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each Product, shipping terms for the purchased Products, shipping and delivery costs, terms and conditions for returning purchased products, the Vendor contacts.


An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct. If the order is correct, you will receive a first email informing you about the execution of the order and a second email informing you about the shipment of the Product.

The order form will be filed in our database for the time required to process your order and as provided by law.

Before submitting the order form, you will be asked to identify and correct possible input errors.

English is the language used for executing contracts with the Vendor.
On the present website is also available the italian version of such Terms and Conditions of Sale.

After your order form has been submitted, the Vendor will process your order.

The Vendor may not process purchases when orders are incomplete or incorrect, or the products are no longer available.
In the above cases, we shall inform you by email that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. [VM|LP4] If the products displayed on www.alanredunderwear.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within fourteen (14) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.
By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale.
Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.alanredunderwear.com.

3. Guarantees and Product Price Indication
The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

The main characteristics of products are shown on www.alanredunderwear.com on each product page.

Prices are subject to change. Check the final price of sale before sending the relevant order form.

Orders made from a Country site different from the one you are shipping to, or to addresses to which the Vendor cannot ship, will be automatically cancelled.

Should you decide to exercise your right to return purchased products, the Vendor has the right to not accept returned products that have been altered from their original status or damaged.

All products sold by the Vendor are covered by a guarantee for lack of conformity, as provided by the applicable law (for Italy 24 months).
You shall inform the Vendor of the existence of any such lack of conformity within a period of two (2) months from the day when you detected the lack of conformity. Please contact the Vendor at the address mentioned at article 10 of the present Terms and Conditions of Sale.
In case of lack of conformity, you may choose between the repair or replacement of the product. If these remedies are impossible or disproportionate you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract.

4. Payments
Payment of the product prices and relevant shipping costs must be made by using one of the payments method indicated in the order form. For this purpose it is specified that the methods of payment allowed are those included in the Visa Mastercard Maestro Circuit (except for Visa Commercial and Mastercard Commercial). It is also specified that the Bancomat circuit cannot be used for payment of the Products.

In case of payment by Credit Card, all details (for example, card number or expiration date) will be sent safely to the relevant bank, without third parties having any access thereto whatsoever.
Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud occurred on www.alanredunderwear.com to the police. The price for the purchase of products and the corresponding shipping costs, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

5. Shipping and Delivery of the Products
You can order items on our website and have them shipped to an address of your choice.

6. Customer Care
For any further information that you may need with reference to your order please contact us at the contacts mentioned in article 10.

7. Right of withdrawal
You may return products purchased from the Vendor, without any penalty and without specifying the reason, within fourteen (14) calendar days from receiving the products purchased on

To return Products we invite you to alternatively:

·      fill in and send the withdrawal form according to article 49, par. 4 of the Italian Consumer Code available at the following link: https://www.gazzettaufficiale.it/do/atto/serie_generale/caricaPdf?cdimg=14G0003300100010110001&dgu=2014-03-11&art.dataPubblicazioneGazzetta=2014-03-11&art.codiceRedazionale=14G00033&art.num=1&art.tiposerie=SG;

·      send to the Vendor any other withdrawal declaration.

If you choose to use the withdrawal form, the Vendor will send you a confirmation email about the receipt of your request. If you choose to use other withdrawal declaration, you have to demonstrate the correct and timely exercise of your withdrawal right.

Once you exercise your withdrawal right according to article 7.2., you have to to return the items to the Vendor by giving them back to the courier within fourteen (14) calendar days from the date on which the items are delivered to you.


The only cost at your expense will be the ones for Product return, unless otherwise accorded by the Vendor, provided that you will use the same shipping agent used by the Vendor for sending you the Products.

The return right - besides compliance with the terms and procedures described at par. 7.1, 7.2, 7.3 and 7.4 above - shall be deemed correctly exercised once the following conditions have been fully met:

a) you filled in and submitted the withdrawal form or other withdrawal declaration within fourteen (14) days from the date you received the Products;

b) the products must not have been used, worn, washed;

c) the products must be returned in their original packaging;

d) return items must be shipped back to fourteen (14) calendar days from the date of withdrawal according to article 7.2;

e) the products must not have been damaged.

The Vendor shall refund amounts already paid as soon as possible and in any case within fourteen (14) calendar days from the date on which we became aware of your decision to exercise your withdrawal right. After having confirmed that the terms and conditions stated above have been duly complied with, we will promptly start the refund procedure as indicated in section 7.5.
The value date for the credit shall be the same as the value date of the original debit and consequently you shall not lose bank interest.

If the provisions of the present article will not be obeyed, you will be not entitled to be refunded by the Vendor.
After fourteen (14) calendar days from the email of the Vendor concerning the refund refusal, you can ask the Vendor to get the Products back “as they were”. Otherwise, the Vendor will retain the Products, as well as the sums already paid for their purchase.

8. Return Policy

In additon to the abovementioned right of withdrawal, the Products purchased on the present website can be returned within 14 days from receipt of delivery, provided that they will be received in the same conditions they were shipped.

The Products must be returned according to the following instructions:

- the request must be written and must contain one of the following reasons of return:

·      Product purchased by mistake;

·      Wrong size (specify if it’s too small or too big);

·      Product or packaging damaged;

·      The shipped product is wrong;

·      The shipped product wasn’t ordered;

·      Product no longer needed;

·      Don’t like the Product;

·      Other. In this case please specificy the reason of return (other than those mentioned here above).

- the request must be sent at ecommerce@alanred.com;

- once the existence of the right of return has been verified, the Vendor will inform you via email at the address you used to send the request of return;

- you must reserve the return of the Product within 14 days from the date you receive the communication from the Vendor, according to the instructions given by the latter.

In this case we will refund only the Price of the Product you purchased but not the expenses for the return of the Product. The risks deriving from trasnportation and return will be at your own expense. Such provisions are additional and do not preclude the right of withdrawal as described at article 7.

You will find information on how we process your personal data by clicking on
Privacy Policy available on the present website.

10. Governing Law
These General Terms and Conditions of Sale are governed by Italian law and in particular by legislative decree no. 206 of 6 September 2005 (Italian Consumer Code, Part I°) and by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce.

Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website
http://ec.europa.eu/odr, without prejudice for the judicial remedies that the Consumer may exercise for the disputes arising from the present Terms and Conditions of Sale.

If the consumer is not italian, he/she can also apply for the procedure established by the European Council (EU Regulation 861/2007) regarding small claims (that is to say, the ones that do not exceed 2.000,00 Euros). The abovementioned regulation is available at the following link:

11. Contacts

In order to request informations, send communications, ask for assistance [VM|LP7] or forward claims, please contact the Vendor at the following adresses:

email: ecommerce@alanred.com;

phone number: +39 (0)332 226038.

12. Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on www.alanredunderwear.com.

13. Pricing
Prices displayed on the www.alanredunderwear.com website are quoted in Euros. While we try to ensure that all prices on our website are accurate, errors may occur.

Last update: November 11th 2019


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